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Verizon Internet Outage in New York City: Verizon Says 3,500 Customers Will Be Focused on the ‘Verizon Recovery’

Verizon says it will take a “time-sensitive approach” to restoring internet service in New Jersey, but customers will likely not be able to access their phones for a few days.

The company also said customers who experienced problems will be given priority access to Verizon’s phone lines. 

Verizon is also working to restore internet service to people who live in Pennsylvania, Illinois, Indiana, Kentucky, Michigan, Ohio, Pennsylvania, Tennessee, Virginia and West Virginia. 

The company said that it will also “work closely with local government authorities to provide free service in their communities” for those affected by the outage.

The outage comes as Verizon and other major U.S. internet service providers are under increasing pressure from state governments and lawmakers to provide internet service for those impacted by the storm.

Verizon is also fighting a lawsuit by the American Civil Liberties Union (ACLU) that claims the company violated the privacy of its customers by notifying them in advance of the storm’s impact and notifying customers that they would have to move their homes and businesses to safe locations. 

“We want to be very clear that if we are unable to provide a service that is reliable, affordable and accessible for our customers, we will take all necessary steps to ensure our customers have access to the full spectrum of internet services that we offer, including the ability to access the internet when needed,” Verizon said in a statement on Friday. 

Last week, Verizon said that over 100,000 customers had lost internet access due to the storm in New Brunswick, New Jersey. 

AT&T and Verizon have also been accused of throttling internet speeds for customers who use data plans over 500GB a month, with AT&T saying it throttled speeds for about 4 million customers.

AT&L said in its response to the ACLU’s lawsuit that it is cooperating with the government and will work with local authorities to ensure that customers can access the full range of internet and phone services. 

Some of the affected areas are in states that have enacted net neutrality rules that protect net neutrality.

The FCC voted in February to allow internet service provider (ISP) internet providers to charge content providers for faster access to consumers.